Terms & Conditions

1. BOOKING PROCEDURE

On booking with us, each person attending must accept the terms of these booking conditions.

Your booking is considered definite after a confirmation of attendance letter has been emailed to you. No contract exists prior to our issuing of the confirmation of attendance letter.

2. WORKSHOP AND RETREAT PRICES

Prices and whats included is stated individually for each event and we reserve the right to change the pricing PRIOR to your booking.

3. NON-SMOKING, NON-DRINKING, NON RECREATIONAL DRUG POLICY

All events and workshops are smoking, recreational drug and alcohol free environments. Please do not drink alcohol or take mind altering / recreational drugs directly before or during an event.

NOTE: Allahna may facilitate smoking ceremonies using herbs or incense. Please let us know if you are sensitive and we will accommodate you.

4. NUTRITIONAL STRATEGY

In events where food is involved we offer a vegan diet as part of our commitment to embracing a non-harming (Ahimsa) way of life. Also no garlic or onion is served as these foods are stinky and overstimulating on the body and mind. We would be grateful if you try to follow this diet for 2-3 days prior to your retreat. You will feel calmer, more grounded and smell fresher.

Waiver & Release of Liability

I hereby agree to the following:

That I am participating in yoga classes / health and healing programs / workshops / retreats offered by Rainbow Hoop Wellness, during which I will receive information and instruction about yoga, healing and health. I recognise that yoga requires physical exertion which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.

I understand that it is my responsibility to consult with a physician prior to and regarding my participation in the yoga classes, health and healing programs or workshops. I represent and warrant that I am physically, mentally and emotionally fit and I have no medical condition which would prevent my full participation in the yoga classes, health and healing programs or workshops.

In consideration of being permitted to participate in the yoga classes, health and healing programs and workshops, I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the program.

In further consideration of being permitted to participate in the yoga classes, health and healing programs and workshops, I knowingly, voluntarily and expressly waive any claim I may have against Rainbow Hoop Wellness for injury or damages I may sustain as a result of participating in the program.

I, my heirs or legal representatives forever release, waive, discharge and covenant not to sue Rainbow Hoop Wellness for any injury or death caused by their negligence or other acts.

Cancellation & Refund Policy

1. CANCELLATION BY YOU

Cancellation must be made in writing by the person who made the booking. Cancellation will take effect the day the notification of cancellation is sent. This cancellation policy applies to both workshops and retreats.

Cancellation time before the start of the event - refund of payment:

More than 61 days - 90% of payment

60 - 35 days - 50% of payment

Less than 35 days - payments are non-refundable but 75% of the value can be used for future events.

I am empathic and understand that unforeseen emergencies happen. If there are such extenuating circumstances causing you to cancel at short notice please email me to discuss your options.

2. CANCELLATION BY RAINBOW HOOP WELLNESS (RHW)

In the unlikely event that RHW has to cancel the event, you will be given a full refund.

Important notes

If in the unlikely event that RHW is forced to cancel or change the event due to war, threat of war, adverse weather conditions, eg severe flooding, or other natural disasters, then RHW can not be held responsible for any compensation.

Privacy Policy

At Rainbow Hoop Wellness, your wellbeing and trust are our highest priorities.

We only collect the information we genuinely need to provide a safe, personalised and supportive retreat or workshop experience. We follow the Australian Privacy Principles and take great care with your personal information.

What Information We Collect

We collect only the details needed to support you during your retreat or workshop, including:

Your contact details

Emergency contact information

Dietary requirements and allergies

Medical or wellness information relevant to retreat activities

Payment and booking details

Any preferences, feedback or forms you choose to share with us

Photos or videos taken during retreats or events (only with your consent)

Why We Collect It

We use this information to:

Help keep you safe during activities

Personalise your retreat experience

Contact your emergency contact if needed

Process bookings and payments

Share retreat updates, confirmations and event information

With your permission, we may also use photos, videos or testimonials for marketing purposes. You can opt out at any time.

How We Keep Your Information Safe

We protect your information through:

Secure booking and payment systems

Password-protected or encrypted storage

Restricted staff access

Confidential handling of all health and wellness information

Who We Share It With

Your sensitive information is shared only with team members who need it to support your experience, such as chefs for dietary requirements or facilitators for safety purposes.

We never sell your personal information.

We may share relevant information with:

Retreat facilitators and wellness practitioners

Chefs and accommodation providers

Secure payment and booking platforms

Emergency services if required

Some digital service providers may store information outside Australia, but they are required to meet appropriate privacy and security standards.

Your choices and rights.

you may request to:

Access the information we hold about you

Correct inaccurate information

Opt out of photography or marketing communications

Unsubscribe from emails at any time

Request deletion of information that is no longer required

Simply contact us — we are always happy to help.

Photography & Media

We love capturing the beauty and connection of our retreats, but your comfort always comes first.

You may choose to:

Be included in photos and videos

Not be included

Appear only in group photos

Approve images before they are used publicly

Please let us know your preferences before the retreat begins.

We also ask all guests to respect one another’s privacy and avoid photographing other participants without permission.

How Long We Keep Your Information

We keep your information only for as long as necessary for:

Retreat operations and administration

Safety and incident records

Legal, accounting or tax obligations

After this period, your information is securely deleted or anonymised.

Questions or Concerns?

We want you to feel completely comfortable and informed.

If you have any questions about your privacy or how your information is handled, please contact us:

Email: [email protected]
Phone: 0432 737 333

We will respond as quickly, openly and transparently as possible.