Privacy Policy

At Rainbow Hoop Wellness, your wellbeing and trust are our highest priorities.

We only collect the information we genuinely need to provide a safe, personalised and supportive retreat or workshop experience. We follow the Australian Privacy Principles and take great care with your personal information.

What Information We Collect

We collect only the details needed to support you during your retreat or workshop, including:

Your contact details

Emergency contact information

Dietary requirements and allergies

Medical or wellness information relevant to retreat activities

Payment and booking details

Any preferences, feedback or forms you choose to share with us

Photos or videos taken during retreats or events (only with your consent)

Why We Collect It

We use this information to:

Help keep you safe during activities

Personalise your retreat experience

Contact your emergency contact if needed

Process bookings and payments

Share retreat updates, confirmations and event information

With your permission, we may also use photos, videos or testimonials for marketing purposes. You can opt out at any time.

How We Keep Your Information Safe

We protect your information through:

Secure booking and payment systems

Password-protected or encrypted storage

Restricted staff access

Confidential handling of all health and wellness information

Who We Share It With

Your sensitive information is shared only with team members who need it to support your experience, such as chefs for dietary requirements or facilitators for safety purposes.

We never sell your personal information.

We may share relevant information with:

Retreat facilitators and wellness practitioners

Chefs and accommodation providers

Secure payment and booking platforms

Emergency services if required

Some digital service providers may store information outside Australia, but they are required to meet appropriate privacy and security standards.

Your choices and rights.

you may request to:

Access the information we hold about you

Correct inaccurate information

Opt out of photography or marketing communications

Unsubscribe from emails at any time

Request deletion of information that is no longer required

Simply contact us — we are always happy to help.

Photography & Media

We love capturing the beauty and connection of our retreats, but your comfort always comes first.

You may choose to:

Be included in photos and videos

Not be included

Appear only in group photos

Approve images before they are used publicly

Please let us know your preferences before the retreat begins.

We also ask all guests to respect one another’s privacy and avoid photographing other participants without permission.

How Long We Keep Your Information

We keep your information only for as long as necessary for:

Retreat operations and administration

Safety and incident records

Legal, accounting or tax obligations

After this period, your information is securely deleted or anonymised.

Questions or Concerns?

We want you to feel completely comfortable and informed.

If you have any questions about your privacy or how your information is handled, please contact us:

Email: [email protected]
Phone: 0432 737 333

We will respond as quickly, openly and transparently as possible.